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February 19, 2006
Bad Customer Service
I got an envelope in the mail yesterday from a national publication that I subscribe to. (I won't tell you which one, but it starts with a "P" and ends in "ayboy.") Screaming across the envelope in big, bold letters was the warning, "SUSPENSION ADVISORY."
I thought back. Had I bounced a check? Not bloody likely. Failed to update credit card information? Possibly, but since I pay by mail for this one it was a moot point. Written disturbingly stalker-like fan letters to their, uh, staff? No comment, but how would their accounting department know?
When I opened up the envelope, it turned out that it was simply a notice that my subscription is about to run out, and that to ensure uninterrupted service I need to resubscribe now. And I thought, "couldn't you have just said 'RENEWAL NOTICE?' I mean, now the mail carrier thinks I'm delinquent on my bills. This is the postal equivalent of a clerk asking for a price check on condoms at the drug store when you're 16! Totally unnecessary, and I don't like the implication.
It bugged me. Still does, in fact. So much so that I'd cancel my subscription.... if there wasn't a chance that this rumor might be true. Sigh.
(And by the way, I really do read the articles. There's a feature this month on the rapid advance of global warming that will scare the living spit out of you.)
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Comments
Your commenting system is giving me fricking fits.
Posted by: eden at February 19, 2006 02:09 PM
Hawk had a one-year subscription to That Magazine ($12 for a year? Not bad) and I read it all the time. The interviews take days to get through. There's also good fiction in the issues. I actually forced (forced!) Hawk to buy last October's b/c of an interview I wanted to read. He had no problem with that.
Posted by: eden at February 19, 2006 02:10 PM
Lighten up Chuck e Cheese!!
Posted by: Jenn at February 20, 2006 07:42 AM
Jennifer Love Hewitt? I'm so disappointed in you.
I also hate the boy-who-cried-wolf magazine subscription mail.
Posted by: Jill at February 20, 2006 03:37 PM
